Hartel Automotive Refund and Returns Policy
Hartel Automotive wants customers to receive the correct product and have a clear process if a return is necessary.
Because many products are fulfilled directly by automotive manufacturers, distributors, and third-party warehouses, return requirements may vary by product and supplier.
Return Authorization Required
Do not ship a product back without first contacting Hartel Automotive.
To request a return, email:
Include:
- Your name
- Order number
- Product or part number
- Reason for the return
- Photos when the product is damaged, defective, or incorrect
If the return is approved, Hartel Automotive will provide return instructions and, when applicable, a return authorization number.
Products returned without authorization may be refused by the supplying warehouse and may not qualify for a refund.
Return Window
Unless a different return period is stated on the product page or communicated with the order, return requests should be submitted within 30 days of delivery.
Supplier- or manufacturer-specific return restrictions may apply to certain products.
Return Condition
To qualify for a standard return, products generally must be:
- Unused
- Uninstalled
- Undamaged
- In resalable condition
- In the original packaging when applicable
- Complete with included hardware, instructions, accessories, labels, and documentation
Products showing signs of installation, use, modification, damage, or improper handling may not qualify for return.
Non-Returnable Products
Certain products may not be eligible for return, including, where applicable:
- Products that have been installed or used
- Electrical or electronic components that have been installed
- Special-order products
- Custom or made-to-order products
- Products modified by the customer
- Products missing original packaging or components
- Clearance or final-sale merchandise when identified as such
- Hazardous or regulated products when return shipping is restricted
- Products identified by the manufacturer or supplier as non-returnable
Any product-specific return restriction will be disclosed when applicable.
Incorrect or Damaged Products
If you receive an incorrect, damaged, or defective product, contact Hartel Automotive as soon as possible at:
Please include photographs of:
- The product
- Product packaging
- Shipping label
- Any visible damage
Keep all packaging and materials until the issue has been reviewed.
Return Shipping
Responsibility for return shipping depends on the reason for the return.
If Hartel Automotive or the supplying partner shipped an incorrect product, or if an eligible product arrives damaged or defective, return-shipping arrangements will be reviewed as part of the claim.
For customer-requested returns, including products ordered incorrectly or no longer wanted, the customer may be responsible for return shipping.
The applicable return instructions and any return-related charges will be disclosed before an authorized return is completed.
Restocking Fees
Certain suppliers or manufacturers may impose restocking fees on eligible returns.
If a restocking fee applies to a return, the customer will be informed of the applicable fee before the return is authorized.
Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
After an authorized returned product has been received and inspected, Hartel Automotive will process the applicable refund.
Original shipping charges may be non-refundable unless the return results from an error by Hartel Automotive or the supplying partner.
Banks and payment processors may require additional time to post an approved refund to the customer’s account.
Exchanges
Because product inventory and supplier availability can change, Hartel Automotive may handle exchanges as a return and a new order rather than as a direct product exchange.
Contact us before attempting an exchange.
Fitment and Customer-Selected Products
Customers are responsible for providing accurate vehicle information when selecting automotive parts.
If you are uncertain whether a product is compatible with your vehicle, contact Hartel Automotive before ordering and provide the vehicle year, make, model, engine, trim, VIN when appropriate, and the part number being considered.
Fitment assistance does not override manufacturer application requirements or product-specific restrictions.
Manufacturer Warranties
Some products may include a manufacturer warranty separate from this return policy.
Warranty claims may be subject to the manufacturer’s terms, documentation requirements, inspection procedures, and exclusions.
How to Request a Return
Email:
Include your order number and reason for the return.
Do not return merchandise to the Hartel Automotive business address unless Hartel Automotive specifically instructs you to do so. Supplier-direct products may need to be returned to a designated distribution center.
Questions
Questions regarding returns, refunds, damaged shipments, or warranties can be directed to:
Hartel Automotive
New York, United States