Hartel Automotive Privacy Policy
Hartel Automotive respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information Hartel Automotive may collect through hartelautomotive.com, how that information may be used, and the circumstances in which information may be shared with service providers involved in operating the store.
Information We May Collect
When you visit the Hartel Automotive website, create an account, place an order, contact us, or otherwise interact with the store, we may collect information such as:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order information
- Product selections
- Vehicle information you provide
- Account information
- IP address
- Browser and device information
- Website activity
- Customer-service communications
Payment information is processed through authorized payment-service providers. Hartel Automotive does not need to store your complete payment-card number on its own website in order to process an online purchase.
How We Use Information
We may use personal information to:
- Process and fulfill orders
- Verify payments and transactions
- Calculate applicable taxes
- Arrange product shipment
- Provide order and tracking updates
- Respond to customer questions
- Process returns, refunds, and warranty requests
- Help identify compatible automotive products
- Maintain customer accounts
- Prevent fraud and unauthorized transactions
- Improve the website and customer experience
- Maintain business and accounting records
- Comply with applicable legal, tax, and regulatory requirements
Automotive and Vehicle Information
Customers may provide vehicle information including year, make, model, engine, trim, VIN, or other specifications when requesting fitment assistance or selecting automotive products.
This information may be used to help identify potentially compatible parts and may be shared with automotive suppliers, data providers, or fulfillment partners when necessary to process an order or provide requested product assistance.
Payments
Hartel Automotive uses third-party payment processors, including Stripe, to securely process eligible transactions.
Payment processors may collect information necessary to authorize and complete payments, prevent fraud, process refunds, and comply with financial-service requirements.
Their handling of information is also subject to their own privacy policies and legal obligations.
Order Fulfillment and Suppliers
Hartel Automotive may use manufacturers, distributors, warehouses, carriers, and other fulfillment partners to process and ship orders.
Information necessary to complete an order may be shared with these partners, including:
- Customer name
- Shipping address
- Contact information when required for delivery
- Products ordered
- Order or reference information
We provide service providers with information reasonably necessary to perform their role in fulfilling the order.
Shipping Carriers
Shipping information may be shared with parcel carriers, freight companies, and other delivery providers for purposes including:
- Delivery
- Tracking
- Address verification
- Delivery notifications
- Freight appointments
- Lost- or damaged-shipment claims
Taxes
Hartel Automotive may use automated tax-calculation services to determine applicable sales taxes based on transaction details and customer location.
Information required to calculate and document applicable taxes may be processed by those service providers.
Website Hosting and Store Technology
Hartel Automotive uses third-party technology providers to operate its online store.
These services may process technical and transaction information necessary to provide:
- Website hosting
- E-commerce functionality
- Security
- Backups
- Performance
- Checkout
- Account management
- Analytics
- Fraud prevention
Cookies and Similar Technologies
Hartel Automotive and its service providers may use cookies and similar technologies to operate the website and understand how visitors use it.
Cookies may be used for purposes such as:
- Remembering shopping-cart contents
- Maintaining login sessions
- Providing checkout functionality
- Remembering customer preferences
- Preventing fraud
- Measuring website performance
- Understanding website traffic
Browser settings may allow you to block or delete certain cookies. Disabling necessary cookies may interfere with shopping-cart, login, or checkout functionality.
Analytics
Hartel Automotive may use website analytics tools to understand traffic, site performance, product interest, and customer interaction with the website.
These tools may collect technical information such as device type, browser information, IP address, referring pages, and website activity.
Marketing Communications
If Hartel Automotive offers promotional email or marketing programs, customers will receive marketing communications only as permitted by applicable law and the preferences they provide.
Marketing emails will provide a method for unsubscribing from future promotional messages.
Transactional messages related to an order, account, payment, shipment, return, or customer-service request may still be sent when necessary.
Customer Accounts
If you create an account with Hartel Automotive, we may retain information associated with the account so you can access order history, saved information, and other account features.
Customers are responsible for protecting their login credentials.
Data Retention
Hartel Automotive retains personal information for as long as reasonably necessary to:
- Fulfill orders
- Provide customer service
- Maintain business records
- Process returns and warranty matters
- Meet tax and accounting obligations
- Prevent fraud
- Resolve disputes
- Comply with applicable laws
Retention periods may vary based on the type of information and the reason it was collected.
Information Security
Hartel Automotive uses commercially reasonable administrative and technical safeguards intended to protect personal information.
No website, network, or electronic system can guarantee absolute security.
Customers should use strong passwords and protect access to their email and Hartel Automotive account.
Information We May Share
Hartel Automotive may share information with service providers when reasonably necessary to operate the business, including:
- Payment processors
- Automotive suppliers
- Manufacturers
- Distributors
- Fulfillment warehouses
- Shipping carriers
- Website hosting providers
- E-commerce service providers
- Tax-calculation providers
- Fraud-prevention services
- Accounting and professional-service providers
Hartel Automotive does not sell customer personal information to advertisers for monetary payment.
Legal Requirements
Hartel Automotive may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to valid legal process
- Protect customers or the business
- Investigate suspected fraud
- Enforce agreements
- Protect legal rights or property
Business Changes
If Hartel Automotive is involved in a merger, acquisition, restructuring, financing, or sale of business assets, customer information may be transferred as part of that transaction, subject to applicable law.
Children’s Privacy
Hartel Automotive’s online store is intended for adults purchasing automotive products.
We do not knowingly seek to collect personal information from children through the online store.
Privacy Requests
Customers may contact Hartel Automotive regarding questions or requests concerning personal information.
Depending on applicable law and the circumstances, customers may have rights relating to access, correction, deletion, or other treatment of their personal information.
Requests may be submitted to:
We may need to verify the identity of the person making a request before responding.
Third-Party Websites
The Hartel Automotive website may contain links to third-party websites.
Hartel Automotive is not responsible for the privacy practices, security, or content of websites operated by third parties.
Changes to This Privacy Policy
Hartel Automotive may update this Privacy Policy as the business, website, service providers, or applicable requirements change.
The current version will be published on hartelautomotive.com.
Contact Hartel Automotive
Questions about this Privacy Policy or Hartel Automotive’s handling of personal information may be sent to:
Hartel Automotive
New York, United States