Hartel Automotive Shipping Policy
Hartel Automotive ships automotive parts and accessories to customers throughout the United States using fulfillment partners, manufacturers, distributors, and third-party warehouses.
Order Processing
Orders are reviewed and processed after payment is successfully authorized.
Processing times may vary depending on:
• Product availability
• Supplier warehouse location
• Order verification
• Shipping destination
• Weekends and holidays
Customers will receive tracking information when it becomes available.
Shipping Methods
Available shipping methods and delivery estimates may vary by product and supplier.
Some orders may ship from more than one warehouse. When this occurs, customers may receive multiple packages and separate tracking numbers.
Delivery Times
Estimated delivery dates are provided as estimates only and are not guaranteed.
Delivery times may be affected by:
• Carrier delays
• Weather
• Holidays
• Supplier processing times
• Freight restrictions
• Remote delivery locations
Shipping Charges
Shipping charges are calculated based on the product, destination, supplier, package size, weight, and available carrier services.
Any shipping charges will be displayed during checkout before the customer completes payment.
Oversized and Freight Items
Certain automotive products may require freight or special handling.
These products may:
• Have additional shipping charges
• Require delivery appointments
• Require commercial delivery locations
• Have limited delivery areas
If special arrangements are required, Hartel Automotive will contact the customer.
Multiple Shipments
Products in the same order may be supplied by different distribution locations.
Customers may receive separate tracking numbers and deliveries for different items in the same order.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Hartel Automotive is not responsible for delays, additional carrier charges, or delivery failures caused by incorrect or incomplete addresses provided during checkout.
Damaged Shipments
If an order arrives visibly damaged, customers should document the condition of the package and product as soon as possible.
Please contact:
Include:
• Order number
• Description of the damage
• Photos of the packaging
• Photos of the damaged product
Do not discard the original packaging until the claim has been reviewed.
Lost or Missing Shipments
If tracking indicates that a package has been delivered but it cannot be located, customers should first check:
• Around the delivery location
• With household members
• With neighbors
• With the carrier
If the package still cannot be located, contact Hartel Automotive for assistance.
Shipping Restrictions
Hartel Automotive currently ships within the United States.
Certain products may have additional geographic, carrier, manufacturer, hazardous-material, or regulatory shipping restrictions.
Questions
Shipping questions can be sent to: