Hartel Automotive Terms & Conditions
These Terms & Conditions govern the use of the Hartel Automotive website and purchases made through Hartel Automotive.
By accessing this website, creating an account, or placing an order, you agree to these Terms & Conditions and to any policies incorporated into them by reference.
1. About Hartel Automotive
Hartel Automotive is an independent online automotive parts retailer based in New York, United States.
Hartel Automotive sells automotive parts, accessories, maintenance products, and related merchandise through its online store.
Certain products may be fulfilled and shipped directly by manufacturers, distributors, or third-party fulfillment partners.
2. Website Use
You may use this website only for lawful purposes.
You agree not to:
- Use the website for fraudulent or unlawful activity
- Attempt to interfere with the operation or security of the website
- Misuse product information, pricing, images, or website content
- Submit false or misleading information
- Place orders using payment methods you are not authorized to use
Hartel Automotive may restrict or terminate access to the website when misuse, fraud, or unlawful activity is reasonably suspected.
3. Product Information
Hartel Automotive makes reasonable efforts to provide accurate product descriptions, specifications, images, pricing, availability, and vehicle-application information.
However, manufacturers and suppliers may change:
- Product specifications
- Packaging
- Images
- Part numbers
- Availability
- Fitment information
- Product features
without prior notice.
Product images may be representative and may not always show the exact configuration supplied.
4. Vehicle Fitment
Automotive fitment information is provided to help customers identify potentially compatible products.
Customers are responsible for providing accurate vehicle information, including when applicable:
- Year
- Make
- Model
- Engine
- Trim
- Drivetrain
- VIN
- Original equipment specifications
Vehicle fitment can vary within the same year, make, and model.
If fitment is uncertain, customers should contact Hartel Automotive before ordering.
A product listing, fitment tool, or customer-service response does not replace manufacturer installation requirements, technical specifications, or professional inspection when those are necessary.
5. Pricing
All prices are listed in U.S. dollars unless otherwise stated.
Hartel Automotive may change prices at any time before an order is accepted.
Prices may change because of:
- Supplier cost changes
- Manufacturer pricing changes
- Promotions
- Inventory conditions
- Shipping costs
- Market conditions
- Data or listing errors
If a product is listed at an obviously incorrect price because of a technical, typographical, supplier-feed, or data error, Hartel Automotive may cancel the affected order and issue a refund.
6. Sales Tax
Applicable sales tax is calculated during checkout based on the order, shipping destination, applicable tax rules, and Hartel Automotive’s tax obligations.
Tax amounts displayed during checkout may change if the shipping address or order contents change.
7. Order Acceptance
Submitting an order does not necessarily mean the order has been finally accepted.
Hartel Automotive may review orders for:
- Payment authorization
- Product availability
- Pricing accuracy
- Shipping restrictions
- Fraud prevention
- Address verification
- Supplier availability
An order may be cancelled before fulfillment if a product is unavailable, incorrectly priced, restricted from shipment, or cannot reasonably be fulfilled.
If Hartel Automotive cancels a paid order, the applicable payment will be refunded.
8. Product Availability
Inventory information may be supplied by third-party distributors and warehouses.
Although Hartel Automotive works to keep availability information current, inventory can change between the time a product is displayed and the time an order is processed.
If an ordered product becomes unavailable, Hartel Automotive may:
- Cancel the affected item
- Contact the customer regarding an available alternative
- Refund the unavailable item
Hartel Automotive will not substitute a materially different product without customer approval.
9. Payment
Payment must be successfully authorized before an order is processed.
Hartel Automotive accepts payment methods displayed during checkout.
Payment services may be provided by third-party payment processors.
Customers represent that they are authorized to use the payment method submitted with an order.
10. Shipping and Delivery
Orders may be shipped directly from manufacturers, distributors, or third-party warehouses.
Products in the same order may arrive in separate shipments.
Shipping charges, available shipping methods, and estimated delivery times may vary based on:
- Product
- Supplier
- Warehouse
- Destination
- Weight
- Dimensions
- Carrier
- Special handling requirements
Estimated delivery dates are not guaranteed.
Additional information is available in the Hartel Automotive Shipping Policy.
11. Shipping Delays
Hartel Automotive is not responsible for delays outside its reasonable control, including delays caused by:
- Shipping carriers
- Severe weather
- Natural disasters
- Labor disruptions
- Supplier delays
- Transportation interruptions
- Government actions
- Incorrect customer addresses
- Other circumstances outside Hartel Automotive’s reasonable control
If a shipment cannot be completed, Hartel Automotive will handle the order according to applicable law and the circumstances of the order.
12. Returns and Refunds
Returns and refunds are governed by the Hartel Automotive Refund and Returns Policy.
Customers must obtain return authorization before returning merchandise when required by that policy.
Some products may be subject to supplier- or manufacturer-specific return restrictions.
13. Damaged, Defective, or Incorrect Products
Customers should inspect delivered merchandise promptly.
If a product arrives damaged, defective, or incorrect, contact:
Include the order number and photographs when appropriate.
Customers should retain the original product, packaging, labels, and shipping materials until the issue has been reviewed.
14. Manufacturer Warranties
Certain products may include warranties provided by the manufacturer.
Manufacturer warranties are governed by the manufacturer’s own terms, conditions, exclusions, and claim procedures.
Hartel Automotive may assist customers with available warranty information but does not modify or expand a manufacturer’s warranty unless expressly stated in writing.
15. Installation and Safety
Automotive parts should be installed, inspected, and used according to manufacturer instructions and applicable safety requirements.
Some products require specialized tools, technical knowledge, calibration, programming, or professional installation.
Customers are responsible for determining whether professional installation is appropriate.
Hartel Automotive does not provide mechanical repair services through the online store unless expressly stated otherwise.
16. Product Modification and Improper Use
Hartel Automotive is not responsible for problems resulting from misuse, improper installation, unauthorized modification, neglect, racing use, off-road use, or use inconsistent with manufacturer instructions, except where responsibility cannot legally be excluded.
17. Account Information
Customers are responsible for maintaining the confidentiality of their account credentials.
Customers should notify Hartel Automotive if they believe their account has been accessed without authorization.
18. Intellectual Property
The Hartel Automotive name, branding, website design, original text, graphics, and other Hartel-owned content may not be copied, reproduced, distributed, or commercially used without permission.
Manufacturer names, logos, trademarks, product images, and related intellectual property remain the property of their respective owners.
References to manufacturers or trademarks do not imply endorsement unless expressly stated.
19. Third-Party Services and Links
The website may use or link to services operated by third parties, including:
- Payment processors
- Shipping carriers
- Manufacturers
- Distributors
- Analytics providers
- Other service providers
Hartel Automotive is not responsible for the independent content or practices of third-party websites or services.
20. Fraud Prevention
Hartel Automotive may use reasonable fraud-prevention and order-verification measures.
Orders may be delayed or cancelled if payment information, shipping information, account activity, or transaction characteristics require additional verification.
21. Limitation of Liability
To the fullest extent permitted by applicable law, Hartel Automotive will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products purchased through it.
Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot legally be excluded or limited under applicable consumer-protection law.
22. No Waiver of Consumer Rights
Nothing in these Terms & Conditions is intended to waive rights provided to consumers under applicable federal, state, or local law.
If any provision conflicts with a mandatory legal requirement, the mandatory legal requirement will control.
23. Changes to These Terms
Hartel Automotive may update these Terms & Conditions as the business, website, supplier relationships, or legal requirements change.
The version published on the website at the time of use will apply, subject to applicable law.
24. Governing Law
These Terms & Conditions are governed by applicable federal law and the laws of the State of New York, without limiting any consumer rights that apply under other mandatory laws.
25. Contact
Questions about these Terms & Conditions may be sent to:
Hartel Automotive
New York, United States